Homeless need to know where we can get help

I been homeless for about a year i have two kids I was told by 211 that I’m not homeless if I go get a hotel they won’t help.
I been on section 8 low income apartments and the open door program. Last July I got picked on sec 8 I called was transferred to 10 different people no one could let me know anything. So no home. I don’t understand why I can’t get help

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